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SCMP Online Module 4 - Operations and Process Management - Fall 2020

Date:   Sep 17, 2020 - Dec 17, 2020
Time:   12:00 AM
Location:   Online

Regular Registration

  • Member: $995.00 + HST
    • Available to all approved Canadian residents and international students
  • Non-Member: $1295.00 + HST 
    • Non member registration includes membership until April 30, 2021 (available to ON and BC residents only)
    • Membership will be activated after this course has started
    • Those outside of ON and BC must register as a member with their institute prior to registering for the course
Module Overview
 

Operations and process management concerns the management of the direct resources and value-added activities that transform inputs (e.g., material, labour, capital, energy and skills) into outputs (goods and services).

Operations managers make decisions, both strategic and tactical, in a variety of contexts:

  • Capacity
  • Facilities
  • Technology
  • Sourcing
  • The workforce
  • Quality
  • Planning and control
  • The organization

The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed. Operations design and management will be examined from the perspective of achieving the organization’s goals. As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.

Module Goals

Upon completion of this module candidates should be able to:

  • Analyze, discuss and present case reports.
  • Understand the nature of operations management in making tactical and strategic decisions for the organization.
  • Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC).
  • Explain the relationships between process flow, capacity, bottlenecks, variability, lead time and inventory.
  • Apply appropriate tools to solve product and service quality problems and process improvement problems.
  • Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system.
  • Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems.
  • Discuss issues concerning the process of new product development, including the management of the prototyping and innovation process.
  • Apply operations strategy, in the context of operational capabilities, philosophies of operations, performance frontiers, competitive position, capacity strategies and operations improvement strategies.
  • Evaluate operations management at your organization.

Payment and Cancellation Policy

You are eligible for a refund minus an administration fee of $150.00 plus tax for cancellation/withdrawal requests received in writing before week 2; thereafter, no refund will be available.  Transfer request to a future online module offering is permissible only if received in writing and accompanied by supporting docuemntation prior to week 3.  Credits to be sued for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame.  Please contact SCMAO for details regarding eligibility to transfer.
 
If you would like to withdraw from a module, please send an email to the SCMP Administrator at scmponline@scmao.ca and copy your Coach.  You are required to inform SCMAO of your intent as soon as possible.  Clearly state your intentionto withdraw and provide authoriation for us to proceed.  It is highly advisable that you review your eligibility for a refund or transfer under the Payment and Cancellation Policy.

Registration/Enrollment

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