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SCMP In-Class Module 4 - Operations and Process Management - Winter 2020

Date:   Jan 30, 2020 - Apr 23, 2020
Time:   5:30 PM
Location:   Supply Chain Canada, ON Institute
1 Dundas Street West, Suite 2704
Toronto, ON

Regular Registration

  • Member: $995.00 + HST
Module Overview

Operations and process management concerns the management of the direct resources and value-added activities that transform inputs (e.g., material, labour, capital, energy and skills) into outputs (goods and services).

Operations managers make decisions, both strategic and tactical, in a variety of contexts:

  • Capacity
  • Facilities
  • Technology
  • Sourcing
  • The workforce
  • Quality
  • Planning and control
  • The organization

The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed. Operations design and management will be examined from the perspective of achieving the organization’s goals. As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.

Module Goals

Upon completion of this module candidates should be able to:

  • Analyze, discuss and present case reports.
  • Understand the nature of operations management in making tactical and strategic decisions for the organization.
  • Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC).
  • Explain the relationships between process flow, capacity, bottlenecks, variability, lead time and inventory.
  • Apply appropriate tools to solve product and service quality problems and process improvement problems.
  • Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system.
  • Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems.
  • Discuss issues concerning the process of new product development, including the management of the prototyping and innovation process.
  • Apply operations strategy, in the context of operational capabilities, philosophies of operations, performance frontiers, competitive position, capacity strategies and operations improvement strategies.
  • Evaluate operations management at your organization.

Instructor: Graham Allen, CSCMP

Graham Allen is Manager, Strategic Procurement Services Branch Supply Chain Ontario. His portfolio includes Ministries of Transportation, Government and Consumer Services, Energy, Northern Development& Mines and Cabinet Office. Prior to joining the Ontario Public Service Graham worked for a global mining company in human resources, marketing and supply chain. He is a former SCMA National Board member and a member of the Leadership Development Committee. Graham completed his SCMP designation in 2010 as part of the first cohort. He currently teaches SCMP modules 1 (Intro to SCM), 3 (Logistics and Transportation) and 7 (SCM for the Public Sector). Graham volunteers with the the Bruce Trail Conservancy ( and MEC ( and his outdoor  interests include downhill skiing, hiking and water canoeing.

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Module Cancellation/Refund Policy:

A full refund will be issued on cancellations received in writing at least 10 business days prior to the module start date. An administration fee of $150.00 is applicable if notification is received between three and nine days prior to start date. Thereafter no refund will be available. Substitutions and transfer of registrations is permissible when received in writing three business days before the workshop start date.  Credits to be used for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame.  

Module Cancellation/Rescheduling:

In the event of a module being cancelled or rescheduled, prior notification will be given to registrants by phone or e-mail, with the option of a full refund of registration fees or transfer of registration to another Supply Chain Canada offering.

Registrations must be received no later than 3 days prior to the start date to allow time for processing confirmation.

Attendees will  receive a confirmation email with the specific module details shortly after registering for the event.




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