All prices are in Canadian dollars.

Evaluating Supply Management Costing Data

Date:   Mar 10, 2022 - Jun 02, 2022
Time:   7:00 PM

Students analyze the responsibilities of supply chain from a macro and micro economic perspective.  Upon completion of the course, students will understand the costs and key performance indicators which strategically influence operational decisions, while adopting processes for effective and high-quality supply management decisions

Regular Registration

  • Members $695.00 + Province Tax
  • Non-members $995.00 + Province Tax
    • Non member registration includes membership until April 30, 2022 (available to ON residents only)
    • Membership will be activated after this course has started


Introduction to Operations & Supply Chain Management Strategies

  1. Evolution of Supply Chain Management
  2. Financial Contributions
  3. Functions of organizational structures, ownership & management
  4. Triple Bottom Line
  5. Comparing ‘goods’ & ‘services’

Sales & Operations Planning

  1. Sales & Operations Planning (S&OP)
  2. Planning Horizons, Yield Management & Production Planning Strategies

Process Analysis


  1. Product-Process Matrix
  2. Process Mapping
  3. Process Performance Metrics
  4. Make-to-Order versus Make-to-Stock

Strategic Service Process Analysis

  1. Process Design
  2. Waiting & Queuing Time Analysis
  3. Service-System Design Matrix
  4. Operational Classifications


  1. Logistics System Design Matrix
  2. Factor Rating System
  3. 3PL

 Inventory Management

  1. Scope & Purpose
  2. Inventory Performance Metrics
  3. Pareto 80 / 20 Analysis
  4. ABC Classification
  5. Total Inventory Costs


  1. Forecasting Ranges
  2. Forecasting principles & practices
  3. Qualitative and Quantitative Forecasting Techniques
  4. Evaluating Forecasting Performance (ie. MAD, MAPE, SD)



  1. Evolution of MRP to ERP
  2. Contributions to the supply chain and operating performance metrics
  3. Review concepts & applications (ie. MPS, BOMs, Lead Times, Inventory Files)
  4. Ordering Practices (EOQ, Part Period, Lot for Lot)

 Lean Supply Chains

  1. Reduction of waste strategy
  2. Kaizen
  3. Toyota Production System
  5. JIT
  6. Lean Supply Chain Design Principles
  7. Value Chain Mapping

Global Sourcing & Procurement

  1. Role of sourcing and procurement
  2. Establishing cost effective supply chains
  3. Develop & evaluate Vendor Performance metrics
  4. Manage Vendor Performance
  5. Bullwhip Effect
  6. Green Sourcing
  7. Total Cost of Ownership



  1. Scope & purpose of Total Quality Management (TQM)
  2. ISO Quality Programs
  3. TQM costs
  4. Six Sigma
  5. DMAI

Instructor: Bess Wong

Bess holds a graduate degree in Executive Master of Business Administration from Sandermoen School of Business at the University of Fredericton, where her specialization was Innovation Leadership in 2018. In 2010, Bess obtained dual designations in Project Management Professional and Supply Chain Management Professional from Project Management Institute and Supply Chain Canada, respectively. Bess is passionate about public procurement and stays informed in the industry. In 2018, she completed the Complying the New Trade Treaties Rebooting Public Sector course through Supply Chain Canada. Additionally, she has successfully completed the Public Procurement Law & Practice certification from Osgoode Law School’s Professional Development at York University.
Bess’ experience includes 20+ years of expert knowledge in public sector procurement processes, policies, and trade agreements, and leading the development of long-term strategic plans including action plans to execute and development and implementation of policy and procedures to support strategies developed. Her proven expertise in leading the development, preparation, and execution of an annual plan of procurement activities for all operating and capital spending for the fiscal year, and identifying requirements in terms of strategic initiatives, operations and maintenance, capital projects, sourcing strategies, procurement application, information technology integration and associated change management initiatives within public sector organizations.
Bess has been teaching for Supply Chain Canada since 2010. She is currently teaching a variety of courses for the National program – Supply Chain Management Professional, National program – Diploma in Supply Management Training, and Ontario program – Diploma in Procurement and Supply Chain Management.


Operations & Supply Chain Management The Core, 4th  edition, © 2017

Operations and Supply Chain Management: The Core

F. Robert Jacobs and Richard Chase

Hard Copy: ISBN10: 1259549720 | ISBN13: 9781259549724

Loose Leaf Copy:  ISBN10: 1259671003 | ISBN13: 9781259671005

Cancellation/Refund Policy: An administration fee of $150.00 is applicable to cancellation/withdrawal requests received in writing before Session 2, thereafter, no refund will be available. Transfer request to a future course or seminar offering is permissible only if received in writing and accompanied by supporting documentation prior to session 3. Please contact SCMAO for details regarding eligibility for transfer. Credits to be used for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame.


To begin, please enter your email address below.

Should you not be able to complete the form in one sitting, any information you have entered will be saved and your form will continue from where you left off when you return.

By entering your email you are giving your consent to be contacted electronically by Supply Chain Canada on matters regarding the event and your registration/enrollment.


Have a promotional code? Enter it here.